Return & Exchange Policy
Our Commitment
At The House of Handlooms, we ensure every transaction is satisfactory for our customers. We want you to be completely happy with your purchase. Please review this policy carefully before making a purchase, as we have specific conditions for returns and exchanges.
General Policy
No Returns on Perfect Condition Items
As a policy, we do not offer returns or exchanges on products that are delivered in perfect condition as per the order placed. Once a product is delivered and meets the order specifications, we cannot accommodate requests for returns or exchanges simply due to change of mind.
We recommend: Only purchase products you are certain you want, as we maintain strict return policies to ensure quality and fairness for all customers.
1. Return Eligibility
Items Eligible for Return ✓
- Damaged or defective items (reported within 48 hours)
- Wrong items delivered
- Items with manufacturing defects
- Regular priced items meeting all return conditions
Items NOT Eligible for Return ✗
- Items delivered in perfect condition as ordered
- SALE ITEMS – All sale items are final sale
- FABRICS – All fabric purchases are final sale
- LAST PIECES – Items marked as final sale
- Items purchased using Tieco E-Credit/Store Credit
- Items without original tags and packaging
- Customized or personalized products
- Items showing signs of use or wear
2. 48-Hour Reporting Window for Issues
CRITICAL: Report Within 48 Hours of Delivery
For damaged, defective, or wrong items, you MUST contact us within 48 hours of delivery. Reports after this timeframe cannot be accommodated.
How to Report Issues:
- Email: sales@[yourwebsite.com] or Customer Care
- Include in your email:
- Order number
- Reason for return/exchange
- Clear photos of the issue
- Photos of packaging and labels
3. Return Process
Step 1: Inspect Upon Delivery
- Check products carefully upon receipt
- Verify items against your order
- Ensure packaging is intact and sealed
- Check for any damage or breakage
- Keep all original packaging and tags
Step 2: Initiate Return Request
Within 7 days of delivery:
- Email our Customer Care team
- Provide order number and reason
- Wait for approval (within 48 working hours)
- Receive return authorization and instructions
Step 3: Package Your Return
- Use original packaging when possible
- Include all tags, labels, and accessories
- Ensure items are in original condition
- Include copy of invoice or order details
- Pack securely to prevent damage in transit
Step 4: Ship Your Return
Approved Shipping Methods:
- Registered Courier (Required)
- Track your shipment
- Keep shipping receipt as proof
NOT Accepted:
- Non-registered courier
- Hand delivery
- VPP (Value Payable Post)
- Untracked shipments
4. Exchange Policy
Limited Exchange Options
- Exchanges are handled on a case-by-case basis
- Subject to product availability
- Size exchanges may be considered for specific items
- Manufacturing defects will be replaced if stock available
Exchange Process:
- Follow return process first
- Specify exchange request in email
- Wait for approval
- New item shipped after receiving original
No Direct Exchanges For:
- Change of mind
- Color preferences
- Sale items
- Items purchased with store credit
5. Refund Policy
Refund Methods
Tieco E-Credits (Standard)
- Issued within 24 hours of return receipt
- Valid for lifetime
- Can be used for future purchases
- Sent via email
Money Refunds (Exceptional Cases)
Only for:
- Wrong products delivered
- Damaged/defective items
- Manufacturing defects
Processing Time: 15-20 working days
- Return transit: 7-10 days
- Inspection: 1-2 days
- Processing: 2-3 days
- Bank transfer: 3-5 days
COD Order Refunds
- Processed via bank transfer or online link
- Details collected during return process
- Same timeline as money refunds
No Refunds For:
- Items delivered correctly as ordered
- Change of mind after delivery
- Items purchased with store credit
- Used or worn items
- Sale items
6. Important Terms & Conditions
Inspection Rights
We reserve the right to inspect all returned items. Returns may be rejected if:
- Items show signs of use
- Tags or packaging missing
- Return window exceeded
- Unauthorized return method used
One Return Per Order
Each order is eligible for return only once. Multiple return requests for the same order will not be accepted.
Final Sale Items
All items marked as SALE, FINAL SALE, or LAST PIECE cannot be returned or exchanged under any circumstances.
Policy Modifications
We reserve the right to modify this policy without prior notice. Current policy at time of purchase applies.
7. Customer Support
Contact Us
Email: sales@[yourwebsite.com]
Customer Care: support@[yourwebsite.com]
Response Time: Within 48 working hours
Phone: [Customer Service Number]
Hours: Monday-Saturday, 9 AM – 6 PM
Information Required for Returns:
- Order number
- Purchase date
- Email/phone used for order
- Detailed reason for return
- Photos (for damaged items)
8. Special Conditions
Quality Commitment
We stand behind the quality of our products. Manufacturing defects will be addressed even for items that would normally be non-returnable, subject to verification.
Marketplace Purchases
Products purchased from other marketplaces (Amazon, Nykaa, etc.) must be returned through those platforms according to their policies.
International Orders
International orders follow the same policy with additional shipping responsibilities on the customer for returns.
9. Tips for Smooth Shopping
✓ Read descriptions carefully before ordering
✓ Check size charts for accurate fitting
✓ Inspect immediately upon delivery
✓ Keep all packaging until you’re satisfied
✓ Document any issues with photos
✓ Contact us quickly if there are problems
10. Legal Disclaimer
This policy forms part of our Terms and Conditions. By making a purchase, you agree to these terms. The company reserves the final right to accept or reject any return based on the conditions stated above.
Last Updated: [Date]
Remember: We strongly recommend purchasing only items you’re certain about, as our return policy is limited to protect both product quality and pricing for all customers. When in doubt, please contact our customer service team before ordering.
Note: This policy ensures fair transactions for all customers while maintaining product quality and authentic pricing. Your understanding and cooperation are appreciated.Return & Exchange Policy
Effective Date: [Date]
Last Updated: [Date]
Our Commitment
At [Your Brand Name], we ensure every transaction is satisfactory for our customers. We want you to be completely happy with your purchase. Please review this policy carefully before making a purchase, as we have specific conditions for returns and exchanges.
General Policy
No Returns on Perfect Condition Items
As a policy, we do not offer returns or exchanges on products that are delivered in perfect condition as per the order placed. Once a product is delivered and meets the order specifications, we cannot accommodate requests for returns or exchanges simply due to change of mind.
We recommend: Only purchase products you are certain you want, as we maintain strict return policies to ensure quality and fairness for all customers.
1. Return Eligibility
Items Eligible for Return ✓
- Damaged or defective items (reported within 48 hours)
- Wrong items delivered
- Items with manufacturing defects
- Regular priced items meeting all return conditions
Items NOT Eligible for Return ✗
- Items delivered in perfect condition as ordered
- SALE ITEMS – All sale items are final sale
- FABRICS – All fabric purchases are final sale
- LAST PIECES – Items marked as final sale
- Items purchased using Tieco E-Credit/Store Credit
- Items without original tags and packaging
- Customized or personalized products
- Items showing signs of use or wear
2. 48-Hour Reporting Window for Issues
CRITICAL: Report Within 48 Hours of Delivery
For damaged, defective, or wrong items, you MUST contact us within 48 hours of delivery. Reports after this timeframe cannot be accommodated.
How to Report Issues:
- Email: sales@[yourwebsite.com] or Customer Care
- Include in your email:
- Order number
- Reason for return/exchange
- Clear photos of the issue
- Photos of packaging and labels
3. Return Process
Step 1: Inspect Upon Delivery
- Check products carefully upon receipt
- Verify items against your order
- Ensure packaging is intact and sealed
- Check for any damage or breakage
- Keep all original packaging and tags
Step 2: Initiate Return Request
Within 7 days of delivery:
- Email our Customer Care team
- Provide order number and reason
- Wait for approval (within 48 working hours)
- Receive return authorization and instructions
Step 3: Package Your Return
- Use original packaging when possible
- Include all tags, labels, and accessories
- Ensure items are in original condition
- Include copy of invoice or order details
- Pack securely to prevent damage in transit
Step 4: Ship Your Return
Approved Shipping Methods:
- Registered Courier (Required)
- Track your shipment
- Keep shipping receipt as proof
NOT Accepted:
- Non-registered courier
- Hand delivery
- VPP (Value Payable Post)
- Untracked shipments
4. Exchange Policy
Limited Exchange Options
- Exchanges are handled on a case-by-case basis
- Subject to product availability
- Size exchanges may be considered for specific items
- Manufacturing defects will be replaced if stock available
Exchange Process:
- Follow return process first
- Specify exchange request in email
- Wait for approval
- New item shipped after receiving original
No Direct Exchanges For:
- Change of mind
- Color preferences
- Sale items
- Items purchased with store credit
5. Refund Policy
Refund Methods
Tieco E-Credits (Standard)
- Issued within 24 hours of return receipt
- Valid for lifetime
- Can be used for future purchases
- Sent via email
Money Refunds (Exceptional Cases)
Only for:
- Wrong products delivered
- Damaged/defective items
- Manufacturing defects
Processing Time: 15-20 working days
- Return transit: 7-10 days
- Inspection: 1-2 days
- Processing: 2-3 days
- Bank transfer: 3-5 days
COD Order Refunds
- Processed via bank transfer or online link
- Details collected during return process
- Same timeline as money refunds
No Refunds For:
- Items delivered correctly as ordered
- Change of mind after delivery
- Items purchased with store credit
- Used or worn items
- Sale items
6. Important Terms & Conditions
Inspection Rights
We reserve the right to inspect all returned items. Returns may be rejected if:
- Items show signs of use
- Tags or packaging missing
- Return window exceeded
- Unauthorized return method used
One Return Per Order
Each order is eligible for return only once. Multiple return requests for the same order will not be accepted.
Final Sale Items
All items marked as SALE, FINAL SALE, or LAST PIECE cannot be returned or exchanged under any circumstances.
Policy Modifications
We reserve the right to modify this policy without prior notice. Current policy at time of purchase applies.
7. Customer Support
Contact Us
Email: contact@thehouseofhandlooms.in
Response Time: Within 48 working hours
Phone: 8249272457
Information Required for Returns:
- Order number
- Purchase date
- Email/phone used for order
- Detailed reason for return
- Photos (for damaged items)
8. Special Conditions
Quality Commitment
We stand behind the quality of our products. Manufacturing defects will be addressed even for items that would normally be non-returnable, subject to verification.
Marketplace Purchases
Products purchased from other marketplaces (Amazon, Nykaa, etc.) must be returned through those platforms according to their policies.
International Orders
International orders follow the same policy with additional shipping responsibilities on the customer for returns.
9. Tips for Smooth Shopping
✓ Read descriptions carefully before ordering
✓ Check size charts for accurate fitting
✓ Inspect immediately upon delivery
✓ Keep all packaging until you’re satisfied
✓ Document any issues with photos
✓ Contact us quickly if there are problems
10. Legal Disclaimer
This policy forms part of our Terms and Conditions. By making a purchase, you agree to these terms. The company reserves the final right to accept or reject any return based on the conditions stated above.
Last Updated: 31.08.2025
Remember: We strongly recommend purchasing only items you’re certain about, as our return policy is limited to protect both product quality and pricing for all customers. When in doubt, please contact our customer service team before ordering.
Note: This policy ensures fair transactions for all customers while maintaining product quality and authentic pricing. Your understanding and cooperation are appreciated.